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Below are details on shopping with Simplay Rugs. If you think we've missed something out or are still unclear on anything, please feel free to contact us!
You can add items to your Shopping Basket by clicking the "Add To Basket" button on the item page. You can view the items in your Shopping Basket at any time, by using the Mini Basket on at the top of the menu on the left, or by clicking the "Basket" link on the left menu which appears after you have added your first rug to the basket. Here you can see what is in your basket and the total, change the numbers of items you have added, or remove items.
When you have finished shopping, click on 'Checkout'. You will now be asked to log into your account, or create an account with us (this is a simple procedure and only takes a minute!) You will then be taken to the checkout screen, where you can follow the on screen instructions to complete your order and make payment.
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Click on 'Open an account' link on the left menu and you will be taken to a short form. Simply follow the on screen instructions and fill in your details. Your billing and delivery details will be stored here (please note, we do not store your payment details for your security).
Your recently viewed products will be stored when when you make an account. When you have ordered, you can access your Order History, which gives you details on the order and the order status (for example, processing or dispatched). You will also have access to various store features such as product reviews and wish lists for your personal use.
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If you have any questions about your order please contact us and we will do all we can to resolve any problems.
A signature is required by our couriers as proof of delivery, therefore we are unable to deliver to PO Boxes. If nobody is home to receive and sign for the delivery, the parcel may be left with a neighbour, at the driver’s discretion, or a card will be left with instructions for collecting your rug from a local depot or Post Office.
Note: We will ask your credit card company for an authorisation for the total amount of your order. Your credit card will actually be charged once your order has dispatched. However if paying by Debit Card or Paypal your account will be charged straight away as we have no control over Debit Card or Paypal transactions so we would like to apologise for the inconvenience in advance.
Zone 1 = £7.95 - England, Wales and parts of Scotland (Mainland), excluding Highlands and Islands.
Zone 2 = £19.99 - Scotland (Highlands & Islands) - IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.
Zone 3 = £19.99 - Northern Ireland, Isle of Man and Isles of Scilly - postcodes BT, IM, TR21-25.
Discounted Shipping for All Orders Over £100
Zone 1 = FREE - England, Wales and parts of Scotland (Mainland), excluding Highlands and Islands.
Zone 2 = £12.04 - Scotland (Highlands & Islands) - IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.
Zone 3 = £12.04 - Northern Ireland, Isle of Man and Isles of Scilly - postcodes BT, IM, TR21-25.
Saturday Deliveries = Add £12.00 - Parcelforce surcharge for Saturday deliveries on top of the standard delivery rate for your zone
*Please note the correct shipping rate will be displayed on the cart once you have entered your full shipping address.*
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All your transactions are conducted in 'secure sessions' using the financial industry's Secure Socket Layer (SSL) standards with 256-bit encryption. You should check that your browser is compatible with SSL encryption. This is often indicated by a 'closed lock' icon at the bottom of your browser.
We accept a range of payment methods to suit you for more details click here
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On occasion a rug may be faulty from factory if this is the case please contact us immediately and we will arrange for collection at our expense and exchange the rug for a new one or you or you can choose to have a refund less the delivery charges
The package should include a cover note with your name, address, order number, and nature of return.
Returns should be sent to the following address:
Simplay Rugs
148 Vicarage Road
All Saints
Wolverhampton
West Midlands
WV2 1ET
Note:
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Lowest Price Guarantee Terms and Conditions:
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You can join our newsletter by entering your email in the sign up box on the left menu. Our newsletter is obligation free and you are free to unsubscribe at any time.
Your email details are kept confidential, please view our full Privacy Policy for further details on how we handle your personal data.
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- Shopping
- Your Account
- Delivery and Shipping
- Tracking Your Order
- Payments and Security
- Order Cancellations
- 100% Money Back Guarantee
- Lowest Price Guarantee
- Newsletter
Shopping
Browse through the site using the section menu on the left or use the search box on the top right to find the items you want.You can add items to your Shopping Basket by clicking the "Add To Basket" button on the item page. You can view the items in your Shopping Basket at any time, by using the Mini Basket on at the top of the menu on the left, or by clicking the "Basket" link on the left menu which appears after you have added your first rug to the basket. Here you can see what is in your basket and the total, change the numbers of items you have added, or remove items.
When you have finished shopping, click on 'Checkout'. You will now be asked to log into your account, or create an account with us (this is a simple procedure and only takes a minute!) You will then be taken to the checkout screen, where you can follow the on screen instructions to complete your order and make payment.
Back to top
Your Account
To place an order with us you will need to create an account, which is a simple and quick procedure.Click on 'Open an account' link on the left menu and you will be taken to a short form. Simply follow the on screen instructions and fill in your details. Your billing and delivery details will be stored here (please note, we do not store your payment details for your security).
Your recently viewed products will be stored when when you make an account. When you have ordered, you can access your Order History, which gives you details on the order and the order status (for example, processing or dispatched). You will also have access to various store features such as product reviews and wish lists for your personal use.
Back to top
Delivery and Shipping
We aim to dispatch all rugs within 5 working days of your payment being approved. However on the rare occurrence that your rug is out of stock you will be notified ASAP and offered the option to either cancel your order or put it on back order should you choose to wait.If you have any questions about your order please contact us and we will do all we can to resolve any problems.
A signature is required by our couriers as proof of delivery, therefore we are unable to deliver to PO Boxes. If nobody is home to receive and sign for the delivery, the parcel may be left with a neighbour, at the driver’s discretion, or a card will be left with instructions for collecting your rug from a local depot or Post Office.
Note: We will ask your credit card company for an authorisation for the total amount of your order. Your credit card will actually be charged once your order has dispatched. However if paying by Debit Card or Paypal your account will be charged straight away as we have no control over Debit Card or Paypal transactions so we would like to apologise for the inconvenience in advance.
Delivery Charges - Flat Rate Shipping
Zone 1 = £7.95 - England, Wales and parts of Scotland (Mainland), excluding Highlands and Islands.
Zone 2 = £19.99 - Scotland (Highlands & Islands) - IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.
Zone 3 = £19.99 - Northern Ireland, Isle of Man and Isles of Scilly - postcodes BT, IM, TR21-25.
Discounted Shipping for All Orders Over £100
Zone 1 = FREE - England, Wales and parts of Scotland (Mainland), excluding Highlands and Islands.
Zone 2 = £12.04 - Scotland (Highlands & Islands) - IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.
Zone 3 = £12.04 - Northern Ireland, Isle of Man and Isles of Scilly - postcodes BT, IM, TR21-25.
Saturday Deliveries = Add £12.00 - Parcelforce surcharge for Saturday deliveries on top of the standard delivery rate for your zone
*Please note the correct shipping rate will be displayed on the cart once you have entered your full shipping address.*
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Tracking Your Order
Once we have dispatched your order you can track your order by visiting the Parcelforce website http://www.parcelforce.com/track-trace or calling the Parcelforce Helpdesk on 08448 00 44 66 (Option 2) with your tracking reference which will be provided in your order dispatch confirmation email and on your order history once you sign into your account.Back to top
Payments and Security
All items listed on our site are priced in GBP (UK Pounds Sterling) and are including VAT at the standard rateAll your transactions are conducted in 'secure sessions' using the financial industry's Secure Socket Layer (SSL) standards with 256-bit encryption. You should check that your browser is compatible with SSL encryption. This is often indicated by a 'closed lock' icon at the bottom of your browser.
We accept a range of payment methods to suit you for more details click here
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Order Cancellations
You may cancel your order at any time before it has been dispatched. However once it has been dispatched you must follow the returns procedure.To make a cancellation please email us with a copy of your confirmation email you received when you completed your orderBack to top
100% Money Back Guarantee - 7 days
If you are unhappy with your rug and wish to return it for any particular reason please contact us by email or telephone. Once we confirm your return, please securely package your rug so that it isn't damaged in transit we can then arrange a collection or you can send it via your own transport. Upon receipt and satisfactory inspection of the rug we will offer a refund less the delivery charges or exchange.On occasion a rug may be faulty from factory if this is the case please contact us immediately and we will arrange for collection at our expense and exchange the rug for a new one or you or you can choose to have a refund less the delivery charges
The package should include a cover note with your name, address, order number, and nature of return.
Returns should be sent to the following address:
Simplay Rugs
148 Vicarage Road
All Saints
Wolverhampton
West Midlands
WV2 1ET
Note:
- Whilst every effort is made to accurately reproduce images of our products, different monitor settings can have an effect on the appearance of colours. However We will accept refunds on incorrect colour shades but they will not be deemed to be faulty.
- The cost of carriage is the responsibility of the customer unless the order arrives damaged or faulty
- Shedding is a natural characteristic of Wool and Acrylic rugs this is not a fault in the rug please consider this when making your choice.
- Any returns outside of our 7 day period will be considered on case by case basis
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Lowest Price Guarantee
Find the same rug cheaper online within 7 days & we will refund the difference plus £1Lowest Price Guarantee Terms and Conditions:
- Simplay Rugs reserves the right to verify another company's product availability and price before issuing a price match.
- Simplay Rugs does not match against refurbished products.
- We can only match against an auction website such as Ebay if the listing has a "buy it now price" and not an auction
- The Lowest Price Guarantee does not apply to obvious pricing errors
- The Lowest Price Guarantee applies to the total purchase price of the item.
- We may not be able to issue a price match if the item is on sale or clearance.
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Newsletter
Our newletter is a free email that we send to subscribers periodically. Our newsletter is there to keep you up to date with all the latest goings on at Simplay Rugs, including special offers, events, updates and new items in store.You can join our newsletter by entering your email in the sign up box on the left menu. Our newsletter is obligation free and you are free to unsubscribe at any time.
Your email details are kept confidential, please view our full Privacy Policy for further details on how we handle your personal data.
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