Delivery & Returns

Delivery Locations & Timescales

We aim to dispatch all rugs within 3 working days of your payment being approved (usually one day)

UK Mainland – England, Wales and parts of Scotland (Mainland), excluding Highlands and Islands

  • 3-5 days Small Rugs and Runners = 60x110cm, 80x150cm, 60x210cm = £5.00
  • 3-5 Days Medium and Large Rugs = 120x170cm + 150x210cm = £12.00

Other Locations

Please contact us

Tracking Your Order

You will receive an e-mail when you rug is dispatched along with a consignment number and link to the courier web-site, allowing the delivery to be tracked online.You will also be able to track your order through your account once you sign in.

Returns and Cancellations – 30 Day Money Back Guarantee

If you are unhappy with your rug and wish to return it or there is a fault with the item please contact us by email or telephone.

Once we confirm your return, please securely package your rug so that it isn’t damaged in transit we can then arrange a collection for locations in the UK Mainland which will cost £11.94

Upon receipt and satisfactory inspection of the rug we will offer a full refund of the purchase price or exchange if there is another available in stock.

If however the reason for return is in our fault we will refund the full purchase price including any charges for return postage incurred otherwise buyers are responsible for paying the cost of return carriage.

The package should include a cover note with your name, address, order number, and reason for return to the following address

Simplay Rugs Unit 28 West Bromwich Market Hall
Kings Square Shopping Centre
West Bromwich
West Midlands
B70 7NW

Note: Whilst every effort is made to accurately reproduce images of our products, different monitor settings can have an effect on the appearance of colours.