Hong Kong Innovations rugs are modern Chinese rugs in our budget range with a
contemporary look and feel with a handmade Chinese Acrylic pile
Delivery costs
Flat rate charge for however many rugs you wish to purchase
Zone 1 =
£7.95
Zone 2 =
£20.99
Zone 3 =
£20.99
Zone 4 =
£31.99
Zone 1 = England & Wales
Zone 2 = Scotland, Highlands & Islands of Scotland
Zone 3 = Northern Island, Isle of Man & Isles Of Scilly
Zone 4 = Channel Islands
Delivery and Shipping
We aim to dispatch all rugs within
5 working days of your payment being approved.
However on the rare occurrence that your rug is out of stock please allow up to
28 days.
You also have the option to place your order on backorder if the rug is out of stock.
These delivery times are estimates and not a guarantee. In the unlikely event of any delivery problems, please
contact us straight away and we will do all we can to resolve any problems.
A signature is required by our couriers as proof of delivery, therefore we are unable to deliver to PO Boxes. If nobody is home to receive and sign for the delivery, the parcel may be left with a neighbour, at the driver’s discretion, or a card will be left with instructions for collecting your rug from a local depot or Post Office.
Note: If you pay using your credit or debit card we do not charge your card until we dispatch your order.
100% Money Back Guarantee - 7 days
If you are unhappy with your rug and wish to return it for any particular reason please
contact us by email or telephone. Once we confirm your return, please securely package your rug so that it isn't damaged in transit we can then arrange a collection or you can send it via your own transport. Upon receipt and satisfactory inspection of the rug we will offer a refund less the delivery charges or exchange.
On occasion a rug may be faulty from factory if this is the case please
contact us immediately and we will arrange for collection at our expense and exchange the rug for a new one or you or you can choose to have a refund less the delivery charges
The package should include a cover note with your name, address, order number, and nature of return.
Note:
- Whilst every effort is made to accurately reproduce images of our products, different monitor settings can have an effect on the appearance of colours. However We will accept refunds on incorrect colour shades but they will not be deemed to be faulty.
- The cost of carriage is the responsibility of the customer unless the order arrives damaged or faulty
- Shedding is a natural characteristic of Wool and Acrylic rugs this is not a fault in the rug please consider this when making your choice.
- Any returns outside of our 7 day period will be considered on case by case basis
All Rugs must be sent back in the original condition so they can be resold
Lowest Price Guarantee
Find the same rug cheaper online within 7 days & we will refund the difference plus £1
Lowest Price Guarantee Terms and Conditions:
- Simplay Rugs reserves the right to verify another company's product availability and price before issuing a price match.
- Simplay Rugs does not match against refurbished products.
- We can only match against an auction website such as Ebay if the listing has a "buy it now price" and not an auction
- The Lowest Price Guarantee does not apply to obvious pricing errors
- The Lowest Price Guarantee applies to the total purchase price of the item.
- We may not be able to issue a price match if the item is on sale or clearance.
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