Delivery & Returns


Lead Times

We aim to dispatch all rugs within 3 working days of your payment being approved (usually one day) unless the item is direct from manufacturer then please allow for 2 weeks for delivery

Delivery Services & Pricing

UK Mainland – England, Wales and parts of Scotland (Mainland), excluding Highlands and Islands

  • Prices are worked out in the checkout for delivery within the UK
  • For delivery outside of the the UK please contact us

Tracking Your Order

You will receive an e-mail when you rug is dispatched along with a consignment number and link to the courier web-site, allowing the delivery to be tracked online.


If you are unhappy with your rug and wish to return it please contact us by email or telephone.

Once we confirm your return, please securely package your rug so that it isn’t damaged in transit

Upon receipt and satisfactory inspection of the rug we will offer a full refund of the purchase price (less any delivery charges) or exchange if there is another available in stock

Non Faulty Returns

Buyers are responsible for paying the cost of return carriage. We would recommend using a tracked and insured service for your return.

Faulty Returns

Should the item(s) be faulty on receipt we will pay for the cost of return carriage however buyers are still responsible for making sure the items reach us safely in order to process refunds

Returns Address

The package should include a cover note with your name, address, order number, and reason for return to the following address

Simplay Rugs Unit 28 West Bromwich Market Hall
Kings Square Shopping Centre
West Bromwich
West Midlands
B70 7NW

Product Photography

Note: Whilst every effort is made to accurately reproduce images of our products, different monitor settings can have an effect on the appearance of colours.